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Frequently Asked Questions
? What is the main focus of your neon light company?
Our neon light company specializes in designing and producing custom-made neon signs and lighting solutions for a wide range of applications, from businesses to personal use.
? Can you tell us about the customization options available for your neon signs?
Certainly! We offer a variety of customization options, including choosing different colors, fonts, sizes, and custom graphics. Customers can also provide their own designs or messages for a truly unique neon sign.
? What types of businesses or individuals typically order your neon signs?
Our neon signs cater to a diverse clientele. We work with restaurants, bars, retail stores, event planners, home decorators, and individuals looking to add a personalized touch to their living spaces.
? How long does it typically take to receive a custom neon sign after placing an order?
The production time for a custom neon sign varies depending on the complexity of the design and our current order queue. However, we strive to deliver your neon sign within 2-4 weeks from the date of order confirmation.
? Are your neon signs energy-efficient and long-lasting?
Yes, our neon signs use LED technology, making them highly energy-efficient and durable. They can last for several years with proper care and maintenance.
? Do you provide installation services for your neon signs?
While we don't offer installation services, we provide detailed instructions and support to help customers with the installation process. Many customers find it easy to set up their neon signs themselves.
? What is your return policy?
Illume art offers returns and refunds for faulty products only. Illume art will make every effort to resolve the issue and may replace, refund, or partially refund the product.
? What if a neon sign arrives damaged or with defects?
We take quality control seriously, but if you receive a damaged or defective neon sign, please contact our customer support team immediately. We will work to resolve the issue and provide a replacement or a refund as needed.
? Can you create custom neon signs for events or special occasions?
Absolutely! We excel in designing neon signs for events, weddings, birthdays, and other special occasions. Our team can help turn your ideas into stunning, memorable neon creations.
? How do customers go about requesting a quote or placing an order for a custom neon sign?
To request a quote or place an order, customers can visit our website or contact our sales team directly. We'll guide you through the process, including design choices, pricing, and payment options.
? Do you offer maintenance tips for keeping neon signs in top condition?
Yes, we provide maintenance guidelines to help customers ensure their neon signs remain in excellent condition. Proper care can extend the lifespan of your neon sign and keep it looking vibrant for years to come.
? How do I care for my neon sign?
If you use your sign 24/7, we recommend switching it off for 24 hours every 14 days or so. This can help prolong its life. If your LED noen signs gets some stains over time, here’s how to clean them off. Unplug your neon sign first. Mix half a cup of water with a half cup of household vinegar and baking soda or just plain water will do in a container. Dampen an absorbent cloth with this mixture and gently clear any dirt clinging to your sign. The polymer casing makes it easy to clean and care for your LED neon sign. How often you have to do it depends entirely on where your sign is placed and how quickly it gets dirty. Keep in mind that under no circumstances should you ever soak your sign in water or use strong chemicals.