Please read these Terms and Conditions (hereafter "Terms" or "Terms and Conditions") carefully before using or purchasing from the illumeart.com website (hereafter "Site", “Website” or “the Website”)   or interacting with the purchasing system, customer support or other services (hereafter “the Service” or “Service”) operated by illume art (hereafter "us", "we", or "our").

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and Customers (hereafter “you”, “them”, or “they”) who:

• access the images, photos, audio, video and other forms of data or communication (hereafter “Content”);
• use the Service;
• and purchase store products, personalized or customized signs, lights, or art (hereafter “Products”) from illume art via the illumeart.com website, over the phone, email, in person or through any other means whether electronic, digital or otherwise.

By accessing or using the Website, Service, or by purchasing Products, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, then you may not access the Website or Service.

Import Duty

Please note that the purchaser is responsible for any import or customs duty charges.

Eligibility

To be eligible to use this Website, you must be at least 18 years old. If you use illumeart.com on behalf of a company, entity, or organization, you must be an authorized representative with the authority to bind it to these Terms and Conditions (which authority you hereby exercise).

Changes to these Terms and Conditions

We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the bottom of this page the date that revisions were last made. You should revisit these Terms and Conditions on a regular basis, as revised versions will be binding on you. Any such modification will be effective upon our posting of new Terms and Conditions. Your continued use of this Website after any posted modification to the Terms and Conditions indicates your acceptance of the modification.

Website Availability

We reserve the right to modify, update, or discontinue illumeart.com at our sole discretion, at any time, for any or no reason, and without notice or liability.

Product Availability

Illumeart Products are made to order. This includes the Products in the Website shop section. Standard orders take 4-8 weeks*, including production and shipping. 'Express' orders take 2-3 weeks*, including production and shipping to addresses in the USA and Canada. Please choose the 'Express My Order' option at checkout, and let us know the date by which you need your sign to arrive. We will make every effort to ensure your purchased Product reaches you within the stated timeframe, but we make no guarantees, as issues can arise that are outside of our control. *Customs clearance may increase the delivery time for some countries.

Purchases

If you wish to purchase any Product or make use of any Service made available through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address, and payment information. For full information on what information we collect and how we use it, please see our Privacy Policy.

Illumeart reserves the right to change our prices at any time.

Illumeart reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.

Payment and Billing

Shop Signs and Products - Payment for all signs and products ordered through the Illumeart online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Bespoke Signs Designed by Us - Payment is required in full before production can begin. Once you have approved a design, you will receive an invoice via email, which can be paid via Paypal or by using a major credit card. When payment has been made, your sign will go into production.

Our Design Service

We are happy to offer a free design service to our customers, providing one or more designs for your approval at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production, we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production, we are no longer able to offer a refund. Please note that a custom sign is automatically approved if "NO" design proof is selected when ordering.

Returns & Refunds

Illumeart offers returns and refunds for faulty products only. Illumeart will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of Illumeart.

• Please contact us at [email protected] to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem, then our ability to rectify your issue will be limited. Once we have received all of the required information, we will be in touch to try to resolve the issue.
• If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
• If a return has been agreed the faulty item must be returned for inspection by Illumeart within 14 days of when you received the product.
• If a replacement has been agreed illumeart will endeavor to produce and ship the replacement product to you as soon as possible.
• If a full or partial refund has been agreed Illumeart will let you know when you can expect to receive the refund.

Illumeart Warranty

Illumeart products include a one-year warranty that covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty.

Warranty Coverage for Hardwired & Installed Signs

Illumeart bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard-wired, illumeart takes no responsibility for any costs incurred due to uninstalling and/or reinstalling your sign. If your sign has been hardwired in by an electrician, it is at our sole discretion to decide if the occurring fault is covered under our one-year warranty.

Damaged in Transit

We recommend opening your Illumeart parcel upon delivery. In the unlikely event that your sign has been damaged in transit, Illumeart will ensure that a resolution is provided.

Damage must be reported within 14 days of delivery of your Custom Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy and will not be covered under warranty. Note: the delivery date is the courier delivery date, which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 14-day claim period, please send an email to your LED Neon Designer or [email protected] with all of the following:

• a clear photo of the damage to the sign,
• a clear photo of the box & any damage to the outer box,
• and a clear photo of the shipping label on the box.

Lost, Missing & Stolen Signs

Illumeart takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shipping service that requires a signature on delivery. The customer may request to opt out of the signature on delivery directly through the shipping service once the shipment process has begun. Please be aware that if you choose to opt out of the signature on delivery requirement, Custom Neon will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service.

Copyright and Trademarks

The content, trademarks, artwork, and LED neon signs (the Product) for sale on illumeart.com are the exclusive property of Illumeart. Copyright in all designs offered for sale on the Illumeart website and produced by Illumeart shall remain the property of Illumeart unless otherwise agreed in writing.

You warrant to Illumeart that you have copyright in, or a license to authorize Illumeart to reproduce all materials supplied by you to llumeart for the purpose of the Product. You expressly authorize Illumeart to reproduce all and any of such works for the purposes of the Product.

You warrant you have the right to use applicable trademarks which may be incorporated in any Product.

You indemnify and agree to keep Illumeart indemnified against all liability, losses, or expenses incurred by Illumeart in any way directly or indirectly connected with any breach of copyright and trademarks or any third party in relation to any materials supplied by you for the purpose of the Product.

All Goods and/or Services provided by Illumeart may only be used for lawful and ethical purposes. This includes, but is not limited to, copyrighted material. Illumeart is not required to produce any Goods and/or provide any Services it considers to be unethical, objectionable, threatening, obscene, or pornographic.

Use of Illumeart.com

We grant you permission to use this Website subject to the restrictions in these Terms and Conditions.

Restrictions on Use

You agree that you will not, and will not assist or enable others to:

• use Illumeart.com to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of Illumeart.com;
• use Illumeart.com to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
• use Illumeart.com for promotional or commercial purposes, except as expressly allowed in writing by Illumeart.com;
• use Illumeart.com in a manner that may create a conflict of interest;
• use Illumeart.com to promote bigotry or discrimination against protected classes;
• use Illumeart.com to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
• use Illumeart.com to create or promote pornography or illegal content;
• use Illumeart.com in violation of the Terms and Conditions or any applicable law;
• modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit Illumeart's Products or Illumeart com Content, except as expressly authorized by Illumeart;
• reverse engineer any portion of Illumeart.com, except as may be permitted under the law;
• remove or modify any copyright, trademark or other proprietary rights notice on Illumeart.com or on any materials printed or copied off of Illumeart.com
• use any robot, spider, site search/retrieval application, or other automated device, process, or means to access, retrieve, scrape, or index Illumeart.com or any Illumeart.com Content without permission from Illumeart.com;
• reformat or frame any portion of Illumeart com;
• take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on Illumeart.com's technology infrastructure;
• attempt to gain unauthorized access to Illumeart.com, user accounts, computer systems, or networks connected to Illumeart.com through hacking, password mining, or any other means;
• use Illumeart.com or any Illumeart.com Content to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature (collectively, "Viruses");
• use any device, software, or routine that interferes with the proper working of Illumeart.com, or otherwise attempt to interfere with the proper working of Illumeart.com; make excessive traffic demands;
• use Illumeart.com to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, Illumeart.com or Illumeart.com Content;
• remove, circumvent, disable, damage, or otherwise interfere with any security-related features of Illumeart.com, features that prevent or restrict the use or copying of Illumeart.com Content, or features that enforce limitations on the use of Illumeart.com.

Third Parties

Illumeart.com may include content from and/or links to other websites (each a "Third Party Site"). We do not control or endorse any Third Party Site, and you agree that we are not responsible for the availability or contents of such Third Party Sites.

Miscellaneous

No agency, partnership, joint venture, or employment is created as a result of the Terms and Conditions, and you do not have any authority of any kind to bind us in any respect whatsoever.

We may provide you with notices, including those regarding changes to the Terms and Conditions, by email, regular mail, or postings on Illumeart.com.

The Terms and Conditions contain the entire agreement between you and us regarding the use of Illumeart.com, and supersede any prior agreement between you and us on such subject matter. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these Terms and Conditions.

Any failure on our part to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

If any provision of the Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms and Conditions shall otherwise remain in full force and effect and enforceable.

The Terms and Conditions are not assignable, transferable, or sublicensable by you except with our prior written consent, but may be assigned or transferred by us without restriction. Any assignment attempted to be made in violation of the Terms and Conditions shall be void.

The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect.

Warranties, Disclaimers, and Limitations of Liability

Illumeart.com AND ALL SITE CONTENT IS MADE AVAILABLE TO YOU ON AN "AS IS" BASIS. ILLUMEART MAKES NO WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED AS TO (1) THE OPERATION AND FUNCTIONALITY OF illumeart.com.com, (2) THE ACCURACY, INTEGRITY, COMPLETENESS, QUALITY, LEGALITY, USEFULNESS, SAFETY, AND IP RIGHTS OF ANY OF illumeart.com CONTENT, AND (3) THE PRODUCTS AND SERVICES ASSOCIATED WITH illumeart.com OR SITE CONTENT. Illumeart FURTHER DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, THAT YOU OBTAIN FROM Illumeart OR illumeart.com SHALL CREATE ANY WARRANTY, REPRESENTATION, OR CONDITION NOT EXPRESSLY STATED HEREIN.

Illumeart.com DISCLAIMS ALL LIABILITY FOR ANY (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (B) LOSS OF PROFITS, (C) BUSINESS INTERRUPTION, (D) LOSS OF OR DAMAGE TO REPUTATION OF illumeart OR ANY THIRD PARTY, OR (E) LOSS OF INFORMATION OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU RESIDE IN SUCH A JURISDICTION, THE ABOVE LIMITATIONS SHALL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.